Operations Team Lead

1 week ago


Salem, Tamil Nadu, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Team Leader Operations

Required Skills and Qualifications:

  • Leadership Skills:
  • Proven experience in team management, with a focus on supervising voice agents, monitoring performance, and ensuring adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).
  • Ability to handle scheduling and attendance, provide coaching, feedback, and performance evaluations.
  • Operational Expertise:
  • Ensuring smooth daily operations of the voice process, managing escalations, and resolving complex customer issues.
  • Maintaining service level agreements (SLAs) and ensuring quality standards.

Benefits:

  • Opportunity to lead a high-performing team and drive improvement through data analysis.
  • Challenging role in an international voice process environment.
  • Develop skills in training, development, and client communication.

Other Responsibilities:

  • Assist in onboarding and training new team members.
  • Organize regular skill development and process refresher sessions.
  • Liaise with clients and internal stakeholders, sharing updates, feedback, and improvement plans.

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