Process Optimization Director

2 days ago

Madurai, Tamil Nadu, India beBeeManager Full time ₹ 12,00,000 - ₹ 1,20,00,000
Job Description

The Operations Excellence Manager oversees and optimizes end-to-end business operations to ensure high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:

  • Business Transformation (80%): Design and implement an operational excellence framework best suited for the vertical.
  • Formulate and Manage Detailed KPI Table Across All Businesses in E-commerce Domain.
  • Identify and Lead Improvement Initiatives in Internal Business/Operational Processes.
  • Drive Innovation & Automation for Waste Elimination & Efficiency Improvement.
  • Engage Employee Base in Various Operational Excellence Initiatives.
  • Service Delivery (20%): Provide Service Delivery Support to Process Owners.
  • Ensure Adherence to Service Levels as Defined by the Client.
  • Headcount Management/Coordination at Client Site.

Project & Team Management

  • Oversee Multiple Projects Across Different Lines of Business (LOBs), Ensuring Timely Delivery and Quality Standards.
  • Lead a Diverse Team of 20+ Members, Including Business Analysts, Process Excellence Leads/AMs, & Content Developers.
  • Foster a Collaborative and High-Performance Culture by Setting Clear Goals, Mentoring Team Members, and Driving Accountability.

Operational & Process Excellence

  • Identify Process Gaps and Implement Efficiency-Driven Solutions to Improve Workflows and Service Delivery.
  • Work Closely with Process Excellence Analysts to Standardize Operations, Reduce Inefficiencies, and Drive Continuous Improvement.
  • Leverage Data Insights to Track Performance, Optimize Processes, and Ensure Compliance with Internal and Client-Defined SLAs.

Required Skills and Attributes

  • Currently Working as Assistant Manager or Manager for 2+ Years.
  • Strong Analytical & Problem-Solving Skills.
  • Demonstrated Project / Program Management Skills.
  • Extensive Understanding of Mistake Proofing & Automation Tools.
  • Lean Six Sigma GB Certified (or BB Trained) Would Be an Added Advantage.
  • Experience in E-commerce / Internet Industry Either Directly with Organizations in this Space or Indirectly as a Service Provider Would Be an Added Advantage.
  • People Management Skills.
  • Great Communication Skills, Self-Motivated Independent Worker, Excellent Interpersonal Skill.
  • Strong Stakeholder and Client Management Skills.
  • Ability to Lead and Manage a Diverse Team Across Multiple Functions.
  • Excellent Analytical, Problem-Solving, and Decision-Making Abilities.
  • Proficiency in Project Management Tools, Reporting Dashboards, and Financial Systems is a Plus.

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