
ORM Specialist
6 days ago
We are seeking a highly motivated and proactive Online Reputation Management (ORM) Specialist to monitor, manage, and protect our brand's online presence.
Key Responsibilities:- Monitor brand mentions across online platforms, including social media, blogs, forums, review sites, etc.
- Respond to customer reviews, comments, and feedback in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues raised online.
- Maintain a positive brand tone while addressing negative comments or reviews.
- Prepare regular ORM reports showcasing sentiment analysis, key issues, and performance metrics.
- Track competitor activities and online reputation strategies.
- Suggest improvements to content, communication, and customer service based on feedback trends.
- Escalate critical issues or potential PR risks to relevant teams.
- Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.
- Bachelor's degree in Marketing, Communications, Public Relations, or related field.
- 0-1 years of experience in ORM, digital marketing, or customer engagement roles.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Understanding of SEO and content moderation best practices is a plus.
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