ORM Specialist

6 days ago


Thāne, Maharashtra, India beBeeReputation Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: ORM Specialist

We are seeking a highly motivated and proactive Online Reputation Management (ORM) Specialist to monitor, manage, and protect our brand's online presence.

Key Responsibilities:
  • Monitor brand mentions across online platforms, including social media, blogs, forums, review sites, etc.
  • Respond to customer reviews, comments, and feedback in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues raised online.
  • Maintain a positive brand tone while addressing negative comments or reviews.
  • Prepare regular ORM reports showcasing sentiment analysis, key issues, and performance metrics.
  • Track competitor activities and online reputation strategies.
  • Suggest improvements to content, communication, and customer service based on feedback trends.
  • Escalate critical issues or potential PR risks to relevant teams.
  • Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.
Requirements:
  • Bachelor's degree in Marketing, Communications, Public Relations, or related field.
  • 0-1 years of experience in ORM, digital marketing, or customer engagement roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of SEO and content moderation best practices is a plus.


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