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1 week ago
We're looking for a skilled professional to join our team in the role of Social Media Associate.
- Community Management & Online Reputation:
- Actively engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
- Build and foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
- Monitor customer reviews and user sentiment across social media platforms like Instagram, Twitter, and more.
- Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
- Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
- Support initiatives such as live interactions, polls, contests, and user-generated content campaigns.
- Collaborate with the Social Media team to implement effective strategies and performance measurement.
- Insights & Analytics:
- Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
- Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
- Share learnings and audience feedback with content, product, and customer teams to drive improvements.
At our organization, we value ownership, customer-centricity, and innovation.
Applicants should have 1–3 years of experience in community management, social media, or online reputation roles, excellent written communication skills, and proficiency with social media and ORM tools.
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