
Operational Excellence Specialist
22 hours ago
The ideal candidate will have a proven track record of managing incidents through ticketing, troubleshooting, and assignment to other teams.
- Manage incidents, troubleshoot, and assign tasks to other departments.
- Communicate effectively with operations managers, staff members, and vendors to ensure adherence to protocols across key touch points.
- Assist the operations manager in developing, planning, and coordinating operational activities, such as incident management and service request processing.
- Escalate incidents and service requests, ensuring timely resolution.
- Communicate incident status, updates, and major incident communications to stakeholders.
- Recommend new procedures for increasing day-to-day operations efficiency.
- Monitor performance, report on it, and recommend actionable improvements when necessary.
- Proven organizational skills, including time management, are essential.
- Incident / Issue handling preferably for Loyalty and reward management.
- Strong analytical and problem-solving skills.
- Self-sufficiency and ability to work with minimal supervision.
- Strong verbal and written communication skills.
- Degree in Computer Science or Information Technology.
- Two or more years of experience in an operational or similar role.
- Loyalty and reward management experience.
- AWS, Azure, or Google Cloud Platform knowledge.
- Mobile applications knowledge.
- Data protection regulations (e.g., GDPR, CCPA) knowledge.
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