Chief Customer Liaison

2 days ago

Mumbai, Maharashtra, India beBeeInvestorRelations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Lead Investor Relations Officer

This strategic leadership role demands exceptional communication and interpersonal skills, with a strong analytical and problem-solving ability. The successful candidate will oversee the design and delivery of a superior customer experience across all touchpoints.

The ideal candidate will have a proven track record in leadership, strategic planning, and customer-focused initiatives. They will analyze customer data to identify trends, challenges, and opportunities, and utilize CRM tools and technologies to enhance relationship management and reporting.

Key Responsibilities:
  • Strategic Leadership:
    • Develop and implement tailored customer relationship management strategies.
    • Align customer relations initiatives with overall business goals and market demands.
    • Monitor industry trends and competitor activities to ensure a competitive edge.
  • Customer Experience Management:
    • Oversee the design and delivery of a superior customer experience across all touchpoints.
    • Act as a customer advocate to ensure their voice is represented in strategic decisions.
  • Team Leadership and Development:
    • Build and lead a high-performing customer relations team.
    • Provide training, coaching, and mentorship to team members.
    • Foster a culture of customer-centricity and continuous improvement.
  • Relationship Management:
    • Build and maintain relationships with high-value clients and key stakeholders.
    • Resolve escalated issues and implement measures to prevent recurrence.
    • Actively seek customer feedback and incorporate insights into operational improvements.
  • Data-Driven Decision Making:
    • Analyze customer data to identify trends, challenges, and opportunities.
    • Utilize CRM tools and technologies to enhance relationship management and reporting.
    • Set and monitor KPIs related to customer satisfaction, retention, and service efficiency.
  • Qualifications:
    • Master's degree in Business Administration.
    • Minimum of 10-12 years of experience in customer relations or client-facing roles in the financial sector.
    • Proven track record in leadership, strategic planning, and customer-focused initiatives.
    Skills and Competencies:
    • Exceptional communication and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    • Proficiency in CRM platforms and data analysis tools.
    • Leadership and team management capabilities.
    • Customer-centric mindset with a focus on innovation and excellence.

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