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Interim Operations Coordinator
3 weeks ago
Job Description:
You will lead a team of operations specialists to ensure customer satisfaction. Your role involves coordinating with cross-functional teams to align them with committed project timelines.
Your key responsibilities include managing internal stakeholders such as finance, vendors, and installers to provide required support to meet customer promised timelines and quality standards.
You will own the customer experience from project initiation to completion, act as the highest point of escalation for regional issues, and resolve customer complaints within committed time frames.
To achieve this, you will continuously coordinate with cross-functional teams like installer, vendor, category, and product teams to facilitate faster issue resolution.
Key Responsibilities:
