Retail Operations Director

2 days ago

Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

**Business Growth Manager Job Description**

About the Role:

This is a key leadership position responsible for driving business growth, operational excellence and team development across multiple retail outlets. You will be instrumental in developing and implementing comprehensive business strategies to achieve ambitious sales and profitability targets.

Main Responsibilities:
  1. P&L Management: Maximize the profitability of assigned stores by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
  2. Change Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes and technologies.
  3. Team Development: Recruit, develop, motivate and retain high-performing store teams, fostering a positive and collaborative work environment that encourages growth and reduces attrition.
  4. Customer Experience: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement and retention.
  5. Performance Analysis: Analyze key performance indicators and operational data for your area, generating comprehensive reports and providing actionable insights to the business team.
Key Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, Marketing or a related field (preferred). A background in wellness, healthcare or integrated solutions is a plus.
  • 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
  • Proven track record in managing store-level P&L and driving financial results.
  • Demonstrated experience in leading and successfully implementing change management initiatives.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional leadership, team-building and interpersonal communication skills.
Core Competencies:
  • Experience: Proven experience in retail management with significant time in multi-store operations.
  • Leadership: Proven ability to lead, mentor and scale large teams.
  • Strategic Vision: Capacity for annual business planning, sales forecasting and market opportunity visualization.
  • Financial Acumen: Strong P&L management, cost control and budget oversight.

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