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Global Customer Support Specialist

1 week ago

Kolkata, West Bengal, India Danaher Corporation Full time

At Danaher Corporation, we're committed to advancing and optimizing the laboratory experience for our customers. As a Territory Customer Support Engineer, you'll play a vital role in delivering exceptional service and support to our clients in the North India region.

About the Role

This position is part of the Service Team-North India located in Jodhpur and will be fully remote. You'll be responsible for installing and maintaining instruments and systems in a laboratory environment, providing basic operational training at installation, and ensuring timely completion of Preventive Maintenance planning (PM) & Modification (MOD's) planning.

You'll also provide effective product and customer support, perform timely reporting of activities, and maintain excellent customer relationships with directly assigned accounts. Adhering to field service policies, procedures, and standards is essential for this role.

This position requires strong technical skills, including knowledge of In-Vitro Diagnostics Equipment, networking, and interface-related issues. Proficiency in MS Office, Teams, and networking is also necessary.

Responsibilities
  • Install and maintain instruments and systems in a laboratory environment
  • Deliver basic operational training at installation
  • Ensure timely completion of Preventive Maintenance planning (PM) & Modification (MOD's) planning
  • Provide effective product and customer support
  • Perform timely reporting of activities
  • Maintain excellent customer relationships with directly assigned accounts
Requirements

To succeed in this role, you'll need:

  • Diploma or Graduation in Electrical/Electronics/Biomedical Engineering
  • Three+ years of experience in In-Vitro Diagnostics Equipment, with knowledge of Networking and Interface-related issues
  • Proficiency in MS Office, Teams, and networking
Benefits

We offer a range of benefits to support your career growth and well-being, including flexible remote work arrangements, opportunities for professional development, and a comprehensive compensation package.

We're committed to creating an inclusive and diverse workplace that values and respects the contributions of all associates.