Sales Support and Services Coordinator

4 days ago


Kolkata, West Bengal, India Voith Paper Full time

About the Job

We are looking for a Sales Support Specialist to join our team at Voith Paper. The successful candidate will be responsible for driving growth and customer satisfaction in our spare parts, parts, and services business. This is an excellent opportunity for a motivated individual with excellent communication skills and a passion for sales support.

Job Description

  • Drive growth and customer satisfaction in Voith's spare parts, parts, and services business.
  • Support sales managers with order processing, customer quotes, and sales information.
  • Evaluate spare parts requirements technically based on drawings and documentation of original equipment/machine.
  • Generate spare parts offers from SAP.
  • Provide timely support and quotations to customers to assist them in maintaining Voith installations at highest efficiencies.
  • Conduct regular interactions with customers to understand their needs, keep abreast with their operational and performance needs, analyze the problems faced by customers, and propose right solutions.
  • Keep track of historical sales/quotes data of each spare item.

About Voith Paper

Voith Paper is a leading global technology company that provides innovative solutions for various industries. As a Sales Support Specialist, you will play a crucial role in supporting the growth of our spare parts, parts, and services business. You will work closely with sales managers to process orders, provide customer quotes, and manage sales information. Your technical expertise will be essential in evaluating spare parts requirements and generating offers from SAP. Regular interactions with customers will be key to understanding their needs and proposing effective solutions.



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