L2 Technical Analyst
3 weeks ago
Position Overview:
The L2 Technical Analyst plays a crucial role in overseeing, evaluating, and addressing technical challenges within a dynamic, round-the-clock operational framework.
Key Responsibilities:
- Vigilantly monitor systems and networks to guarantee optimal performance and availability.
- Address alerts and incidents, employing troubleshooting techniques to resolve technical difficulties.
- Collaborate with cross-functional teams to tackle intricate issues.
- Document problems and the processes undertaken for resolution.
- Enhance technical expertise through ongoing education and training.
- Conduct weekly operating system security updates.
- Manage and resolve tickets related to Managed Detection and Response (MDR).
Qualifications:
- A minimum of 4 years of experience in a Global Operations Center (GOC) or Network Operations Center (NOC).
- Proficient in English, both written and spoken.
- Strong familiarity with SolarWinds.
- Solid understanding of Windows Server versions 2016 and 2019, Microsoft Azure, and VMware technologies.
- Excellent communication and interpersonal abilities.
- Comprehensive knowledge of IT infrastructure and operating systems.
- Capacity to thrive in a fast-paced, high-pressure setting.
- Experience with incident management protocols.
- Good grasp of networking concepts, firewalls, and security principles.
Preferred Skills:
- Training and certifications in Cloud Concepts, Azure architecture, services, and management.
- Familiarity with Python and Bash scripting is advantageous.
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