Senior Customer Liaison Specialist
5 days ago
South United FC1 Private Limited seeks a highly skilled Client Relationship Manager to cultivate strong relationships with clients, ensure exceptional service, and drive business growth for the SUFC football programs.
Key Responsibilities- Build and maintain strong relationships with existing and potential clients, including parents, guardians, and local community partners.
- Manage all external and internal communication related to the programs.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Provide personalized service and support to ensure a positive client experience.
Promote the academy's programs and services to potential clients through tours, meetings, and events.
Reporting and AnalysisPrepare and maintain daily records with Accounts, including Daily Tally, Daily Synopsis, and Pre-Sales Reports.
Requirements- Proven experience in client relationship management, business development, or sales, preferably within sports or educational programs.
- Strong communication and interpersonal skills, with the ability to build and maintain long-term client relationships.
- Data-driven mindset with the ability to analyze and leverage insights for continuous improvement.
- Experience in managing multi-channel communications, with strong organizational and multitasking abilities.
Work closely with technical staff, marketing teams, and other departments to ensure client expectations align with program delivery.
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