Operational Leader

3 days ago

Vizag, Andhra Pradesh, India beBeeManagement Full time ₹ 18,00,000 - ₹ 24,00,000

Seeking a seasoned Branch Manager to oversee daily operations, drive growth, and lead a high-performing team at our properties. This senior role is critical to achieving business targets and ensuring exceptional guest experiences.

Key Responsibilities:

Strategic Leadership:

• Develop and execute branch-level operational strategies in alignment with our vision and goals.

• Take ownership of property operations, ensuring smooth functioning and high-quality service delivery.

• Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management:

• Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.

• Foster a culture of collaboration, accountability, and high performance.

• Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

• Ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively.

• Handle escalated guest concerns and resolve issues to maintain our reputation.

Vendor and Stakeholder Management:

• Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.

• Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Qualifications and Requirements:

• Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.

• Strong leadership and team management skills with the ability to handle large and diverse teams.

• Excellent problem-solving, decision-making, and conflict-resolution abilities.

• Financial acumen with experience in budgeting, cost control, and P&L management.

• Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

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