Customer Service Director
2 weeks ago
Job Summary
As the Customer Service Director at Brenntag, you will oversee the entire order lifecycle to guarantee accuracy and efficiency. Implement strategies to optimize order processing workflows and minimize errors.
Your Responsibilities
- Oversee the order lifecycle, including creation, validation, and fulfillment.
- Implement strategies to optimize order processing workflows and minimize errors.
- Collaborate with Sales and other departments for smooth order execution and customer communication.
- Champion the customer voice within the organization, proactively addressing concerns.
- Collaborate with cross-functional teams to advocate for customer-centric solutions.
Requirements
- Bachelor's degree in Business Administration or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven track record of leading high-performing customer service teams.
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