Exceptional Customer Experience Expert

1 day ago

Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

We are seeking an exceptional professional to fill a key role in our operations team. The successful candidate will be responsible for delivering outstanding customer service and ensuring seamless travel experiences.

  • Main Responsibilities:

  • Handle real-time queries from customers with poise and professionalism

  • Manage escalations efficiently and ensure timely resolutions, upholding the highest standards of customer satisfaction

  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues, providing timely support to customers

  • Provide immediate assistance for any itinerary changes or disruptions, maintaining clear communication with customers throughout the process

  • Document all queries and resolutions for continuous service improvement, leveraging data insights to drive business growth

Requirements:

  • Key Skills:

  • 1-3 years of experience in customer service, travel operations, or a related field, with a proven track record of success

  • Strong problem-solving and decision-making skills, with the ability to work independently and make quick judgments

  • Excellent communication skills and ability to handle high-pressure situations with ease and confidence

  • Familiarity with travel bookings, reservations, and emergency handling, with a keen eye for detail and a passion for delivering results

  • Ability to work collaboratively as part of a dynamic team, sharing knowledge and expertise to drive business success

Benefits:

  • Award-Winning Company:

  • Opportunity to be part of a growing and dynamic company, with a collaborative and supportive team environment that fosters growth and development

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