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Bell Captain
1 month ago
As a Bell Captain at AccorHotel, you will be responsible for ensuring a seamless and welcoming experience for our guests. Your primary role will be to manage the bell desk, ensuring that it is organized and clean at all times.
Key Responsibilities:
- Ensure smooth and efficient baggage handling for all arrival and departure guests.
- Maintain close relationships with reception, information, and cashier departments.
- Attend to all guest calls for Bell stand/Door Services related services.
- Delegate bell boys to pick up baggage from guest rooms.
- Follow up on guest requests to ensure complete satisfaction.
- Check inventory of items on loan and collect them before checkout.
- Record and update luggage movement register daily.
- Distribute guest and departmental letters and couriers accurately.
- Ensure all bills are paid and room keys returned before guests depart.
- Coordinate hotel shuttle bus service and airport transfers.
- Order newspapers for the next day and monitor their delivery.
- Observe safety and security rules at all times.
- Alert management of unattended packages and strangers on the premises.
- Check daily arrival list for VVIPs or guests with functional needs.
- Prepare for group movements and ensure sufficient staffing.
- Greet guests warmly and professionally, anticipating their needs.
- Recognize returning and VIP guests and welcome them back.
- Assist guest service team in escorting guests to and from accommodations.
- Inform guests about hotel and guest room features, facilities, and emergency procedures.
- Assist guests with luggage and acknowledge them by name.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and other objects for guests.
- Be aware of daily hotel activities and group/VIP arrivals.
- Communicate special guest requests to the Assistant Front Office Manager/Manager on Duty.
- Ensure lobby bell closet and work areas are clean and presentable.
- Assist security team in scanning guest luggage.
- Offer assistance to guests at all times.
- Provide an efficient luggage storage, delivery, and collection service.
Qualifications:
- Minimum 1 year of relevant experience.
- Knowledge of hotel fire procedures.
- Knowledge of hotel security procedures.
Remote Work: No
Employment Type: Full-time
