Bell Captain

• Ensure that the bell desk isorganized at all times.
•  Keep theworking area clean and tidyalways.
•  Ensure that smooth and fastbaggage handling for all arrival/departureguests.
•  Maintain close relationshipswith reception/information/cashier as well as otherdepartments.
•  Attend all guest callsfor Bell stand / Door Services relatedservices.
•  Delegate bell boys to pickup the baggage from guest rooms.
• For any guestrequests followup call is to be made back to the guest to verifycomplete satisfaction. 
• Check theinventory of items on loan and all items are collected at the timeof on or before checkout.
•  All baggagemovements are tagged andrecorded.
•  Update luggage movementregister and sign off daily.
•  Guestand other departments letters and couriers are distributed properlyand accurately.
•  Ensure that all billsare paid and room keys returned before guests depart from the hotelpremises.
•  Ensure that hotel shuttlebus service and airport transfer are carried out smoothly andproperly.
•  The order requirednewspapers for the next day and monitored the delivery ofnewspapers to each occupied guestroom.
•  Help observe safety andsecurity rules at all times.
•  Alertthe management of any unattended packages and strangers found onthe premises.
•  Check the daily arrivallist for VVIPs or guests with functionalneeds.
•  Prepare for group movementsand ensure enough staffing is in place to handlegroups.
•  Greet all guests in the lobbywarmly and professionally make them feel welcome and anticipatetheir needs before theyarise.
•  Recognize all returning andVIP guests and welcome themback. 
•  Helping guest serviceteam in escorting guests to and from their accommodations and alsoorienting them with the property features facilities and inroomequipment.
•  Inform guests about allhotel and guest room features hotel facilities and emergencyprocedures. 
•  Assist guestswith their luggage and try to acknowledge them byname.
•  Make deliveries to guest roomsas instructed.
•  Store and retrieveluggage and other objects forguests.
•  Be aware of daily hotelactivities and group and VIParrivals. 
•  Communicatespecial guest requests to the assistant. Front OfficeManager / Manager onDuty.
•  Ensure the lobby bell closetand work areas as well as departmental equipment are clean andpresentable at all times.
•  Assist thesecurity team in scanning all guestluggage.
•  Offer assistance to allguests at times. 
•  Provide anefficient luggage storage delivery and collectionservice.
•  Perform any other work asand when assigned by themanagement.

Qualifications:

• Minimum 1 yearof relevant experience
• Hotel fireprocedures
• Hotel securityprocedures

RemoteWork :

No

EmploymentType :

Fulltime