Senior Mortgage Process Quality Manager

2 days ago


Ahmedabad, Gujarat, India beBeeQualityLead Full time ₹ 15,00,000 - ₹ 20,00,000
Quality Lead Position

We seek a meticulous Quality Team Lead with BPO operations experience, specifically in mortgage processes.

Key Responsibilities:
  • Supervise and guide a team of analysts to deliver high-quality results.
  • Conduct comprehensive quality audits for mortgage-related processes, including loan origination, processing, underwriting, servicing, or foreclosure.
  • Analyze quality trends, identify gaps, and implement corrective actions to ensure continuous improvement.
  • Develop, review, and update quality guidelines and checklists based on client expectations and compliance requirements.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Mortgage process experience is preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA).
  • Proficient in MS Excel, PowerPoint, and reporting tools.


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