Operational Excellence Specialist

3 weeks ago


Chennai, Tamil Nadu, India Mentor Match Full time
Role Overview

We are seeking a highly motivated Operational Excellence Specialist to join our dynamic team at Mentor Match.

This role is responsible for ensuring seamless execution of trial classes on our platform, from scheduling to follow-up.

Key Responsibilities
  • End-to-End Execution: Organize and manage the entire process of trial classes, including scheduling and follow-up.
  • Client Engagement: Ensure clients scheduled for trial classes attend and actively participate in demo sessions.
  • Collaboration: Work closely with our sales team to understand their requirements and contribute to new client acquisition efforts.
  • Process Improvement: Continuously analyze and enhance the trial class execution process for increased efficiency and effectiveness.
  • Data Analysis: Collect and analyze data related to trial classes and client engagement to provide insights for improvement.
  • Communication: Maintain clear and effective communication with both clients and internal teams.
What We Offer
  • A competitive salary of $40,000 per year, along with a benefits package.
  • An opportunity to work in a dynamic and growth-oriented environment.
  • Professional development and career growth opportunities.
  • A collaborative and supportive work culture.

Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to empower students and ensure seamless experiences for parents and tutors.



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