Desktop Systems Specialist II

4 weeks ago

Noida, Uttar Pradesh, India Transaction Network Services Full time

An extraordinary team of experts collaborates daily to drive TNS' success from both professional and personal perspectives.

Overview

The Systems Administration & Support Seattle Contractor will report to the manager of Systems Administrations & Support (SAS) and will be responsible for the support of the TNS corporate workstation and understanding the Seattle office workstation environment. The technician will be responsible for all aspects that impact the user endpoints, including MacBook and MacOS laptops, JAMF management system, Office365, Azure, and Active Directory, Group Policy, software deployments, security patches and updates, network, printers, and phone support. In addition, the SAS Seattle Contractor technician will ensure timely resolution of internal employee incident requests as well as assist with selected projects as assigned by the SAS manager and Desktop Engineering.

Responsibilities
  • Address and resolve employee concerns in a professional and timely manner.
  • Ongoing support of corporate Mac and Windows workstations.
  • Troubleshoots MacOS, JAMF, Azure & O365, Active Directory, Group Policy Objects, and mail requests.
  • Understand employee business workflow and mission-critical application stack.
  • Work alongside TNS Security team to address workstation security incidents.
  • Assist with testing of new and existing approved workstation applications.
  • Support staff operation and responds to system outages.
  • Assists with setup of all supported endpoint devices.
  • Support video, data, and voice conferencing solutions for company meetings.
  • Document work by ensuring tickets are logged for support requests and note troubleshooting steps when escalating.

Qualifications

· 3+ years' experience with corporate workstation troubleshooting.

· 3+ years' experience with supporting MAC workstations.

· 3+ years Windows administrative skill set, including Enterprise applications.

· 3+ years troubleshooting in the Windows environment.

· Experience in a real-time, mission-critical environment.

· Excellent customer service skills.

· Proficient technical troubleshooting and problem-solving skills.

· Ability to support remote workstations and environments.

· Excellent verbal and written communications skills.

· Excellent follow-through and attention to detail.

· Excellent interpersonal skills, ability to obtain requirements from clients.

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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