Global Sales Expert

2 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time

About Etraveli Group

Etraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people.

Job Description

We are looking for enthusiastic and ambitious individuals who thrive in a fast-paced sales environment. As a Schedule Change Specialist, you will be responsible for working on schedule change reservations, handling customer queries, and reporting to the Team Lead to achieve goals.

Key Responsibilities

  • Process a minimum of 40 PNRs per day
  • Handle customer calls and chats regarding schedule change bookings
  • Report to the Team Lead to achieve sales targets
  • Check all queues of a schedule change and contact Airlines for alternate options
  • Follow up on flight reservations and contact customers to share available options
  • Handle misconnections and confirm flights with Airlines

Requirements

  • Minimum 1 year of experience in the customer service industry
  • Knowledge of the Travel Industry is a plus
  • Good written and verbal communication skills
  • Ability to work in different shifts, including night shifts
  • Self-learning and taking initiative are essential

Diversity and Inclusion

Etraveli Group values diversity and promotes equality in the workplace. We provide equal opportunities for all candidates, regardless of race, religion, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under anti-discrimination laws.



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