Education Transformation Professional

9 hours ago

Belgaum, Karnataka, India beBeeProgramCoordinator Full time ₹ 90,00,000 - ₹ 1,50,00,000

Transform Education and Careers with Our Team.

We empower learners worldwide by collaborating with top-tier universities. Our short courses, degree programs, professional certificates, and senior executive programs equip individuals with new skills and help them grow professionally and personally.

Our unique approach combines cutting-edge technology, innovative curriculum design, and hands-on instruction from experienced faculty, mentors, and coaches. This collaborative model has educated over 250,000 learners across 80+ countries.

The role of a Program Coordinator is crucial in ensuring the smooth operation of our programs. You will be the primary point of contact for learners, providing support, guidance, and resolving issues to ensure a positive experience.

Key Responsibilities:

  • Learner Support: Serve as the main point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
  • Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Join Us:

At our organization, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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