Virtual Desktop Technical Support Professional

2 weeks ago

Ellore, Andhra Pradesh, India beBeeVDISpecialist Full time ₹ 8,00,000 - ₹ 12,50,000

Job Title: Virtual Desktop Support Specialist

We are seeking a skilled and dedicated professional to join our team as a Virtual Desktop Support Specialist. This individual will play a crucial role in providing technical support for the VMware Horizon VDI platform, ensuring seamless user experiences and optimal performance.

Key Responsibilities:

  • Provide level 1-3 support for virtual desktop user issues, including session performance, access, printing, and profile-related incidents.
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with infrastructure teams on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in IT support roles, with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

Preferred Experience:

  • Deep experience creating and maintaining golden images, including app installs, optimizations, and Windows updates.
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments.
  • Working knowledge of FSLogix, profile redirection, and user data management.
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools.
  • Familiarity with monitoring tools, such as Horizon Help Desk Tool, vRealize Operations, ControlUp.

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