Business Analyst

5 days ago

Noida, Uttar Pradesh, India beBeeAnalytical Full time US$ 15,00,000 - US$ 20,00,000
Job Opportunity

We are seeking a highly analytical and solutions-oriented individual to join our Customer Success Operations team.

Key Responsibilities
  • Critical Skills
  • Data Analysis & Reporting: Build dashboards in tools like Power BI, analyze customer and retention metrics, and run root-cause analyses to support leadership decision-making.
  • Operational Efficiency: Identify process gaps, design scalable solutions, and drive execution to improve delivery efficiency and customer onboarding.
  • Pricing & Deal Support: Partner with Sales Ops and Finance on pricing, deal structuring, and commercial governance to ensure disciplined growth.
  • Cross-Functional Collaboration: Work closely with Sales Ops, Product Ops, Engineering Ops, and Business Ops on high-priority projects that advance company-wide goals.
  • AI Awareness & Application: Bring an understanding of AI and automation to improve CS tooling, customer insights, and operational productivity.
  • Additional Requirements
  • Capacity & Resource Planning – Build and maintain workforce and capacity planning models to ensure effective resourcing of teams.
  • Delivery Oversight & Technical Fluency – Understand the end-to-end customer journey and proactively identify risks, delays, and dependencies across implementations.

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