Client Success Professional

1 week ago

Guwahati, Assam, India Vantage Circle Full time

About the Role

Vantage Circle is seeking a skilled Client Success Professional to join our team. As a Client Success Professional, you will be responsible for building and maintaining strong relationships with our US clients.

Responsibilities

  • Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives.
  • Develop a complete understanding of the clients' needs and requirements.
  • Expand the relationships with existing clients by continuously proposing solutions that meet their objectives.
  • Resolve client issues and complaints and anticipate account changes and improvements.
  • Manage communications between key clients and internal teams across Geographies.
  • Collaborate with the sales team to maximize profit by up-selling or cross-selling.
  • Establish and oversee budgets with the client and company.
  • Prepare reports on account status and distribute them within or outside of the team.
  • Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients.
  • Assist with challenging client requests or issue escalations as needed.

Requirements

  • Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success.
  • Excellent verbal and written communication skills.
  • Prior working experience in US shifts and US clients will be an added advantage.
  • Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards.
  • Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail.
  • Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed.
  • Excellent interpersonal relationship skills along with networking and negotiation skills.
  • Able to analyze data and team statistics and translate results into better solutions.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar).
  • Strong negotiation skills, with the ability to follow through on client contracts.
  • Proven results of delivering client solutions and being an advocate for the Client.

What We Offer

Vantage Circle offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to helping our employees succeed and thrive in their careers.

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