Microsoft Office Technical Expert

2 days ago

Bikaner, Rajasthan, India beBeeOffice Full time ₹ 15,00,000 - ₹ 20,00,000

Microsoft Office Support Specialist

We are seeking a highly skilled and experienced Microsoft Office support specialist to provide technical expertise and exceptional support for our Microsoft 365 product applications. The ideal candidate will have in-depth knowledge of Office applications, troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip.

  • Provide advanced technical support and incident management for Level 1/1.5 support teams.
  • Elevate complex issues to Level 3 engineers or vendors as needed.
  • Collaborate with the Productivity Tools team to resolve enterprise Windows, Mac, and iOS environment issues related to Office 365 applications.

Key Responsibilities:

  • Support a global user community with flexible work hours.
  • Troubleshoot and resolve issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Evaluate and escalate incidents and problems for Office 365 platforms.

Required Skills and Qualifications:

  • Bachelor's / Master's degree in computer science engineering/technology.
  • Technical certifications would be an added advantage.

Desirable Skills:

  • Expertise in supporting Outlook and native email clients.
  • Knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Experience with Adobe applications.
  • ITIL and Major Incident Management knowledge.
  • Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
  • Exceptional verbal and written communication and presentation skills.

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