Customer Experience Representative
4 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at The Lubrizol Corporation. As a key member of our Commercial Division, you will be responsible for providing exceptional service and support to our customers and internal stakeholders.
Key Responsibilities:
• Coordinate with internal and external stakeholders to provide quality service to customers
• Lead on all issues around service quality of products shipped from any of the Lubrizol facility to the regional customers
• Provide efficient response to Customer orders, enquiries, problems to ensure complete Customer Satisfaction
• Create and maintain customer, sales, and other departmental links to promote co-operation, professional communication and good customer service
• Support proactively Commercial Division and customers in a consistent manner
• Inform the manager of problems which could have impacts on the department, Customers or the Organization
• Keep external & internal customers informed on all the developments for smooth running of business
• Lead on continuously improving customer delight and value addition to Lubrizol
Requirements:
• Graduate Degree from reputed University / Institution (Science - Chemistry Degree is preferred)
• Minimum 10 to 12 years of experience in core supply chain function
• Formal learning/degree/certificate course in Supply chain Management/Material management/Import export
• Experience in handling Supply chain activities including customer service, Import/export clearance etc.
• Knowledge and experience of working on E-Commerce platform
• Working knowledge of SAP
• Good written and verbal communication skills
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