Security Solutions Professional

3 weeks ago


Mumbai, Maharashtra, India NTT DATA Full time

Security Managed Services Job Description

About the Role

NTT DATA is seeking a highly skilled Security Managed Services Engineer (L2) to join our team. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Key Responsibilities

  • Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
  • Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
  • Communicate with other teams and clients for extending support and escalate tickets as needed.
  • Work with automation teams for effort optimization and automating routine tasks.
  • Contribute to the change management process by logging all change requests with complete details.
  • Plan and execute approved maintenance activities and audit and analyze incident and request tickets for quality.

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing.
  • Certifications relevant to services supported, such as CCNA, CCNP, or PCNSE.
  • Moderate level of relevant managed services experience handling Security Infrastructure and knowledge in ticketing tools.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.


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