Unified Commerce Solutions Expert

5 days ago

Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 80,00,000 - ₹ 1,20,00,000
Deployment Specialist

Sapaad is a global leader in delivering world-class software solutions for the food and beverage industry.

We are driven by a passionate team of developers, designers, and product experts who continually innovate and introduce cutting-edge features.

Our flagship product has achieved remarkable success, empowering thousands of F&B businesses across 40+ countries.

Job Overview

This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

You will lead deployments, onboarding, and customer training while engaging directly with customers to drive satisfaction and success.

Collaborate with a fast-paced, innovative team to grow your career in a dynamic, product-focused environment.

Key Responsibilities

  • Develop a deep understanding of Sapaad's software products and services.
  • Act as the primary point of contact for customers, building trust-based relationships.
  • Understand each client's business requirements and configure their Sapaad account accordingly.

Deployment & Training

  • Lead onboarding and deployment activities at customer sites, including hardware setup.
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.
  • Share best practices to help restaurants maximize the value of Sapaad.

Support & Troubleshooting

  • Provide remote and on-site support, ensuring high availability for your portfolio of customers.
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.

Candidate Requirements

  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).
  • Excellent communication skills in English and at least one regional Indian language.
  • Ability to train and educate end users across different roles.
  • Strong problem-solving skills, independent thinking, and ability to work under pressure.
  • Highly available and willing to travel locally within the assigned metro city for client visits.
  • Passion for technology, customer success, and delivering great user experiences.

What We Offer

  • Opportunity to grow your career in a dynamic, product-focused environment.
  • Chance to collaborate with a fast-paced, innovative team.
  • Professional development and growth opportunities.

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