Academic Support Specialist

1 day ago

Ajmer, Rajasthan, India beBeeStudentSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000
Support Student Success

We are seeking a professional to serve as the first point of contact for students, helping them navigate campus resources and academic expectations.

This role involves maintaining and updating student records in the Student Information System (SIS), including enrolment status, grades, and personal information. Additionally, you will handle semester-wise student fee collection and issue receipts according to institutional guidelines.

  • Maintain accurate student records and ensure timely updates in the SIS.
  • Process student fee collections and provide receipts as per institutional regulations.
  • Offer support to students via email, phone, and chat within defined service level agreements.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Assist students with non-technical issues during course registration and resolve enrolment-related errors.
  • Communicate updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generate customized reports and compile data for internal use or regulatory compliance.
Required Skills and Qualifications
  • Experience in student support, operations, or customer-facing roles.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficiency in MS Office and comfort working with data.
Benefits
  • A competitive base salary with performance-based bonuses.
  • Comprehensive health insurance.
  • Professional development opportunities.

We offer a supportive work environment that values employee growth and well-being. If you are passionate about education and committed to student success, we encourage you to apply for this exciting opportunity.

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