Technical Lead

4 days ago

Thrissur, Kerala, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Technical Support Engineer

This is a technical leadership role that requires hands-on expertise in Linux, Windows Server environments and Network Security. As a member of our support team, you will be responsible for handling customer issues, driving them to closure and being a technical expert in product upgrades and hotfix lifecycles.

Key Responsibilities:

  • Accountability in handling customer issues and driving them to closure.
  • Being a technical expert in product upgrades and hotfix lifecycles.
  • Effective troubleshooting and logical reasoning.
  • Ability to handle escalated situations efficiently.
  • Scale as an individual contributor quickly.
  • Excellent collaboration skills and a team player.
  • Knowledge base maintenance and contribution by creating documents for new issues faced.
  • Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.

Requirements:

  • 3–4 years of hands-on experience with Linux (various distributions) and Windows Server environments.
  • 3–4 years of experience in Networking, Security, and Certificate Management platforms.
  • Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
  • 2+ years of experience working with Kubernetes for container orchestration and management.
  • Experience working with NoSQL databases (MongoDB preferred).
  • Practical knowledge of shell scripting or Python for automation and troubleshooting
  • Experience in Cloud environments such as AWS and Azure.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Good verbal and written communication skills for effective customer and stakeholder interaction.
  • Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred.

Preferred Skills:

  • Devops CI/CD pipeline experience
  • Supporting/troubleshooting java developed applications/products

About Us:

We are an equal opportunity employer who values diversity and inclusion. We offer competitive benefits and flexible work arrangements. Our team is passionate about solving problems and providing excellent customer service.

What We Offer:

  • Competitive incentives
  • Health & wellness policies
  • Saving & investment schemes
  • Time off/sabbatical eligibility
  • L&D opportunities
  • Flexible work arrangements

Why Choose Us:

We have a diverse range of customers from Fortune 1000 companies. We value innovation and creativity and are committed to providing a positive and inclusive work environment.

EEO Employer:

We are an equal employment opportunity employer who values diversity and inclusion.

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