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Operations Team Lead

2 weeks ago

Delhi, Delhi, India beBeeOperations Full time

**Job Title:** Operations Team Lead

As a seasoned professional, you will oversee the day-to-day activities of the operations team, ensuring seamless execution of processes and delivery of high-quality results.

Key responsibilities include:

  • Leading the operations team to achieve operational excellence
  • Collaborating with internal and onshore teams to ensure effective process flow
  • Interacting directly with stakeholders to deliver business requirements
  • Planning, organizing, and directing the work of subordinates or others
  • Making estimations on new jobs received, checking accuracy/quality of content creation/population done by others

Additionally, you will be responsible for:

  • Ensuring records are maintained accurately
  • Motivating and guiding the team to achieve daily targets in a timely manner
  • Identifying and fixing gaps in the process between offshore and onshore teams
  • Partnering with offshore and onshore management to ensure compliance and scalable communication processes

**Required Skills and Qualifications:**

  • 10+ years of experience in US Retirement 401K business
  • 3+ years of experience in people management roles
  • Excellent communications and analytical skills
  • Self-starter, self-motivator, proactive, target-oriented with attention to detail
  • Strong networking skills

**Benefits:**

  • Opportunity to work with a dynamic team
  • Flexible working hours
  • Professional growth and development opportunities

**Others:**

  • Proficient with Microsoft Office Suite (Word, Excel, SharePoint, etc.)
  • Ability to make decisions within guidelines, balancing risk and service needs
Skills and Required Profile:
  • In-depth knowledge of US Retirement 401K business (Money-In/Money-Out)
  • Experience in handling teams of 15-20 people
  • Should have minimum 10 years of experience in US Retirement 401K business & 3 Years in People Management Role
  • Excellent communications and analytical skills
  • Self-starter, self-motivator, proactive, target-oriented with attention to detail
  • Possess strong networking skills
  • Proficient with Microsoft Office Suite (Word, Excel, SharePoint, etc.)
  • Makes decisions within guidelines, balancing risk and service needs
  • Should be flexible to work in night shifts and must extend when business required
  • Knowledge on SLA/Attrition/Quality