Team Lead

4 weeks ago

Delhi, Delhi, India Glowcious Services Full time

Position Title Team Leader Australian Process Location South Delhi SaketSalary Up to - 40 000 per monthShift Timings 5 00 AM to 2 00 PMCab Facilities One side cab Pickup No of Days working 5 5 Days Every Saturday Half Day and Sunday fixed offJob Summary We are looking for a dedicated and experienced Team Leader TL with international process experience to manage a dynamic team in a fast-paced environment Only candidates who have previously worked as a Team Leader TL in international operations US UK AUS will be considered Key Responsibilities - Lead mentor and motivate a team of associates to achieve individual and team targets - Monitor team performance providing feedback coaching and support to meet company standards - Act as the first point of escalation for any client or team-related issues and resolve them in a timely manner - Ensure that the team operates in compliance with company policies procedures and quality standards - Analyse data and performance metrics to identify areas for improvement and implement corrective actions - Drive team engagement through regular one-on-ones team meetings and recognition programs - Liaise with other departments and leadership teams to ensure smooth operational workflows - Prepare and present team performance reports to management on a regular basiRequirements - Previous experience working as a Team Leader TL in international process or BPO operations is a must - Strong leadership communication and interpersonal skills - Ability to manage a team handles performance issues and ensures consistent achievement of targets - Experience in handling lead generation sales operations inbound outbound processes or similar environments - Strong analytical skills and the ability to drive results - Candidates must be willing to work in a 5 00 AM to 2 00 PM shift - Candidates must reside in West Delhi or South Delhi Hiring zones only Desired Skills - Previous experience in handling international clients or processes - Proficient in Microsoft Office and other relevant tools - Problem-solving and conflict resolution skills - Ability to work under pressure and meet deadlines Only candidates from West Delhi and South Delhi will be considered for this role ref updazz com

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