Operations Team Lead Role

2 weeks ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

Operations Excellence Manager

Who we are and what we do:

NPST is a fintech company bridging banking and fintech with its technology and payment solutions for the BFSI industry. We serve banks, merchant aggregators, merchants, and consumers as a Technology Service Provider (TSP) and Third-Party Aggregator Provider (TPAP). With a market cap of ₹2000 Cr (as of Mar 24), NPST is an NPCI-approved Merchant Payment Service Provider, acquiring merchants and facilitating payments.

Our subsidiary TimePay offers UPI payment services, aiming to become one of the top five payment applications in India. Our mission is to acquire users across all demographics and empower Indians with innovative digital payment solutions and banking services.

Payment ecosystems require innovation at their core to build futures. At our organization, we believe in solving use cases, building futuristic ecosystems, and contributing to India's digital payment growth story by creating disruptive payment processes and technologies for the greater good.

Job Responsibilities:

  • Oversee day-to-day operational activities, ensuring smooth service delivery and managing cross-functional workflows.
  • Build, implement, and optimize scalable SOPs for operational efficiency and accuracy.
  • Drive digital transformation initiatives to automate workflows and reduce manual dependencies.
  • Collaborate with product, tech, compliance, and customer support teams to improve operational outcomes and reduce friction.
  • Monitor key metrics (TAT, SLA, error rates, etc.) and report on operational performance with actionable insights.
  • Identify process bottlenecks, compliance gaps, or risk areas and proactively address them.
  • Ensure adherence to regulatory guidelines from RBI, NPCI, SEBI, etc., relevant to financial operations.
  • Manage and mentor a team of operations executives, team leads, and analysts.
  • Support business continuity planning and crisis management.

Key Skills and Qualifications:

  • Deep knowledge of payment systems, UPI, NEFT, IMPS, card networks, and digital banking workflows.
  • Familiarity with regulatory requirements around KYC, AML, and data security.
  • Strong analytical mindset with proven experience in process improvement and automation.
  • Proficiency in tools like Excel, MIS reporting systems, ticketing systems, and CRM.
  • Superior communication and interpersonal skills
  • Analytical thinking and strong judgment and decision-making abilities
  • Entrepreneurial skills, ability to observe, innovate, and own work
  • Detail-oriented and organized with strong time management skills
  • Influencing skills and the ability to create positive working relationships with team members at all levels
  • Collaborative approach and work with perfection as a group effort to achieve organizational goals

What We Offer:

  • A collaborative workplace where we believe in one goal.
  • A fun environment that compels us to challenge ourselves and aim higher.
  • A team that believes in collaboration and celebrating success together.
  • Benefits that resonate 'We Care'.

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