Cloud Technical Support Expert
6 days ago
We are a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Our comprehensive suite of services includes public cloud, private cloud, cloud GPUs, Kubernetes, infrastructure as a service (IaaS), and AWS services.
As a Cloud Technical Support Expert, you will be responsible for providing technical support to customers and end-users who are using our cloud-based solutions.
Responsibilities
- Troubleshooting and Resolution: Diagnose and quickly resolve a wide range of cloud and applications problems to help minimize downtime.
- Technical Support: Provide technical support to customers or end-users who are using our cloud-based solutions.
- System Administration: Manage and maintain cloud environments, including servers, applications, and databases.
- Cloud Security: Manage and maintain cloud security, including ensuring the confidentiality, integrity, and availability of customer data.
Requirements
Qualifications:
- Bachelor's Degree in Computer Science: Hold a bachelor's degree in computer science or equivalent experience.
- Experience as Cloud Service Engineer: Have at least 2 years of experience as a cloud service engineer.
Skills:
- Excellent Communication Skills: Possess excellent communication skills to handle US customers effectively.
- Sound Knowledge of Cloud Technology: Have a sound knowledge of cloud technology, including public cloud, private cloud, cloud GPUs, Kubernetes, infrastructure as a service (IaaS), and AWS services.
- Ability to Work Well in a Team: Be able to work well in a team and communicate effectively.
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