Cloud Computing Technical Support Specialist

7 days ago


Gurgaon, Haryana, India Real Time Data Services Full time

Job Overview

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We are seeking a skilled IT Service Desk Analyst to join our team at Real Time Data Services. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our cloud-based services.

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About Us

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Real Time Data Services is a global leader in cloud computing, specializing in delivering innovative solutions to businesses worldwide. With a strong emphasis on customer satisfaction, we empower organizations to streamline operations and enhance efficiency.

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Key Responsibilities

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  • Provide technical support and troubleshooting assistance to customers via phone, email, and chat">
  • Administer and resolve application issues, ensuring timely resolution and follow-up communication">
  • Maintain and troubleshoot Windows server environments, including servers, applications, and databases">
  • Collaborate with cross-functional teams to identify and resolve complex technical issues">
  • Analyze and document root cause analysis to improve future incident management">
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Requirements

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  • Bachelor's degree in Computer Science or related field">
  • 2+ years of experience in cloud infrastructure engineering">
  • Excellent communication and problem-solving skills">
  • Knowledge of Windows Server, Cloud Technology, and Virtualization">
  • Ability to work effectively in a team environment">
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About Our Culture

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We foster a collaborative and dynamic work environment that encourages continuous learning and growth. If you're passionate about delivering exceptional customer experiences and staying up-to-date with the latest cloud technologies, we'd love to hear from you



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