Cloud Computing Technical Support Specialist
7 days ago
Job Overview
">We are seeking a skilled IT Service Desk Analyst to join our team at Real Time Data Services. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our cloud-based services.
">About Us
">Real Time Data Services is a global leader in cloud computing, specializing in delivering innovative solutions to businesses worldwide. With a strong emphasis on customer satisfaction, we empower organizations to streamline operations and enhance efficiency.
">Key Responsibilities
">- ">
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat">
- Administer and resolve application issues, ensuring timely resolution and follow-up communication">
- Maintain and troubleshoot Windows server environments, including servers, applications, and databases">
- Collaborate with cross-functional teams to identify and resolve complex technical issues">
- Analyze and document root cause analysis to improve future incident management">
Requirements
">- ">
- Bachelor's degree in Computer Science or related field">
- 2+ years of experience in cloud infrastructure engineering">
- Excellent communication and problem-solving skills">
- Knowledge of Windows Server, Cloud Technology, and Virtualization">
- Ability to work effectively in a team environment">
About Our Culture
">We foster a collaborative and dynamic work environment that encourages continuous learning and growth. If you're passionate about delivering exceptional customer experiences and staying up-to-date with the latest cloud technologies, we'd love to hear from you
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