Cloud Telephony Support Specialist
2 weeks ago
We are seeking a highly motivated and customer-centric individual to join our team as a Cloud Telephony Support Specialist. The successful candidate will be responsible for providing timely and accurate responses to client queries via calls, chats, or tickets to ensure a positive customer experience.
Key Responsibilities:
- Provide exceptional customer service by delivering prompt and accurate solutions to client inquiries.
- Maintain a strong understanding of cloud telephony products and services, staying up-to-date on new features to provide accurate information.
- Document customer interactions, inquiries, and resolutions in the support management system.
- Collaborate with cross-functional teams for issue resolution.
- Meet performance metrics such as response time, resolution time, and customer satisfaction ratings.
About Our Partner:
Our partner is a globally recognized IT consulting and solutions provider with over 15 years of experience. The company has grown into an independent business entity with a strong customer base across India.
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