Technical Support Lead

4 days ago

Pune, Maharashtra, India beBeeSecurity Full time ₹ 80,00,000 - ₹ 1,20,00,000

About the Job

We are seeking an experienced Technical Support Lead to resolve global customer and partner service requests promptly in a secure environment.

Collaborate across teams for high customer satisfaction, ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.

Responsibilities:

  • Promptly resolve global customer and partner service requests in a highly secured environment.
  • Collaborate with cross-functional teams for high customer satisfaction.
  • Provide support via phone, email, and MS Teams for product modules over the SaaS platform.
  • Ensure friendly and professional customer interactions throughout the service life cycle.
  • Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
  • Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.

Qualifications:

  • 5+ years of technical support experience.
  • Experience in Vulnerability Management and Web Application Security/Firewall application support.
  • In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
  • Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
  • Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Bachelor of Science in Computer Science or equivalent experience.

Preferred Qualifications:

  • Experience with packet capture review and diagnosis.
  • Previous API support and Regex knowledge.
  • Scripting experience (Bash, Python).
  • Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.
  • Oracle and Microsoft SQL knowledge.
  • CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.

Requirements:

To be successful in this role, you will need to have excellent problem-solving skills, strong attention to detail, and the ability to work well under pressure. You should also be able to communicate effectively with technical and non-technical stakeholders.

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