
Product Support Technical Lead
1 day ago
Job Overview:
We are seeking an experienced technical leader to oversee product quality and ensure timely issue resolution.
The ideal candidate will have deep technical expertise in industrial engines, a minimum of 15 years of experience in product support or field service within the industrial sector, with at least 5 years in a senior leadership or managerial role.
Key Responsibilities:
- Lead, mentor, and develop a large field support team.
- Serve as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels, and synchronization systems.
- Lead New Product Introduction (NPI) support and ensure readiness for new industrial products.
- Collaborate closely with R&D, Quality, and Manufacturing teams.
Required Skills and Qualifications:
The successful candidate will possess excellent communication and problem-solving skills, as well as the ability to communicate highly technical information clearly and concisely to diverse audiences.
Bachelor's Degree in Mechanical or Electrical Engineering is required.
Exceptional analytical and technical skills are essential for this challenging role.
This position requires strong collaboration and liaison skills to facilitate seamless communication between product support and internal departments.
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