
Training Specialist
2 days ago
- Design, develop and deliver core training programs for onboarding, brand standards, guest service, compliance and operations across all assigned hotels.
- Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Implement blended learning strategies including in-person, on-the-job, virtual and e-learning formats.
- Ensure consistency in training quality across all properties.
Develop and implement training programs that meet business objectives and drive results.
Collaborate with hotel leadership teams to identify training needs and create property-specific learning strategies.
- Analyze performance data, guest feedback and quality audit scores to identify training gaps and improvement areas.
- Develop targeted learning solutions based on business objectives and performance outcomes.
- Deliver leadership development programs for supervisors, managers and high-potential team members.
- Coach hotel leadership teams on training techniques, team engagement and performance management.
- Bachelor's degree in Human Resources, Hospitality Management or related field (preferred).
- Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
- Experience with Learning Management Systems (LMS), e-learning platforms and instructional design is an asset.
Favorable Consideration Will Be Given To Those Who:
- Have strong presentation, facilitation and communication skills.
- Can design engaging and impactful training content.
- Have high level of organizational and project management skills.
Benefits Of This Role Include:
- Opportunity to work in a dynamic environment and contribute to the success of our organization.
- Chance to develop and enhance your skills and expertise in training and development.
- Award-winning company culture and values-driven approach to business.
- Willingness to travel regularly between assigned hotel locations.
- Flexible schedule to accommodate training across various shifts.
- Fluency in English language.
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