Service Excellence Manager

21 hours ago

Thiruvananthapuram, Kerala, India beBeeFieldService Full time ₹ 5,00,000 - ₹ 10,00,000
Service Supervisor Job Description

We are seeking a skilled Service Supervisor to join our team. As a Service Supervisor, you will be responsible for ensuring the smooth operation of our services and providing excellent customer support.

Your primary responsibilities will include:

  • Installing, maintaining, and repairing our products at customer locations.
  • Diagnosing issues efficiently and resolving warranty complaints.
  • Providing on-site technical support and training to customers.
  • Coordinating with internal technical and service teams for escalations and quick resolutions.
  • Maintaining accurate records of service activities, visits, and complaint status.
  • Ensuring compliance with safety standards and company service protocols.
  • Building strong and lasting customer relationships.

Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • A willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset.
  • Proactive, reliable, and committed to service excellence.

Preferred Qualifications

Prior experience in manufacturing, engineering, or railway industry is preferred. Additionally, knowledge of service documentation and complaint tracking will be an advantage.

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