Digital Transformation Leader
4 days ago
**Job Overview:**
Tata Consultancy Services (TCS) is a leading global technology company, and we are looking for a seasoned professional to lead our Change Management initiatives.
**Key Responsibilities:**
- Maintain and improve the organization's change management process based on ITIL best practices, including defining, documenting, and communicating the process.
- Collaborate with requestors to plan and schedule changes, considering impact, risk, and resource availability. Prioritize changes based on business needs and urgency.
- Evaluate proposed changes for potential risks and impacts to services. Conduct risk assessments and develop mitigation strategies. Ensure changes are properly authorized before implementation.
- Oversee the implementation of approved changes, ensuring adherence to the change schedule and procedures. Coordinate with technical teams and other stakeholders.
- Communicate change details to relevant stakeholders, including users, technical teams, and management. Provide timely updates on change progress and any potential disruptions.
- Review implemented changes to ensure they met objectives and identify any lessons learned. Document the results of the change implementation and formally close the change record.
- Maintain accurate and up-to-date records of all changes in the change management system. Ensure data integrity and completeness.
- Facilitate CAB meetings, ensuring appropriate representation and effective decision-making regarding change approvals. Prepare and distribute CAB meeting agendas and minutes.
- Generate reports on change activity, including the number of changes, success rates, and any incidents related to changes. Analyze data to identify trends and areas for improvement.
- Identify opportunities to improve the change management process and implement changes to enhance efficiency and effectiveness. Stay current with ITIL best practices and industry trends.
**Why TCS?**
TCS is a global leader in digital transformation, and we offer a unique opportunity to work with cutting-edge technologies and innovative solutions. Our team of experts is dedicated to delivering exceptional service and support to our clients.
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