Digital Workplace Engineer

1 week ago

Gulbarga, Karnataka, India beBeeInfrastructure Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title:

Desktop Infrastructure Manager

As a Desktop Infrastructure Manager, you will be responsible for the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. Your primary focus will be on ensuring the reliability, security, and performance of server resources.

  • Manage and maintain desktops, laptops, and other end-user devices
  • Diagnose and resolve Windows and MacOS application issues, as well as networking problems
  • Troubleshoot basic network connectivity issues in LAN/WAN environments
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators
  • Coordinate and implement the installation of client- and department- specific applications and systems
  • Proactively escalate tickets to senior team members or specialists
  • Actively monitor the onboarding pipeline and ticket queues, ensuring SLAs are met
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks
  • Provide troubleshooting and technical support for cloud applications and productivity tools
  • Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites

Required Skills and Qualifications:

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices
  • Experience with Freshservice and Manage Engine Desktop Central
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats
  • Candidates residing in Bengaluru only are required

Expertise in server management is highly valued

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