Senior Technical Content Developer
6 days ago
About the Role: We are seeking a skilled Senior Technical Content Developer to partner with stakeholders across Invidi Technologies and drive best practices, protocols, and compliance alignment with our core values.
Key Responsibilities:
- Develop and maintain an understanding of Invidi's users, internal and external, to inform documentation design and development.
- Write DITA-based content for online delivery.
- Collaborate with development teams in an Agile environment.
- Plan, develop, and publish user and developer documentation within an iterative development cycle.
- Develop and publish system overview documentation independent of scrum teams.
- Develop and hone product knowledge through hands-on use of the product and by interviewing subject matter experts.
- Synthesize complex information into understandable user content.
- Continuously improve the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers.
- Assist the Support team with documentation issues reported by customers.
- Adhere to our corporate branding, style, terminology, and the DITA Information Model.
- Participate in the Technical Communications Team meetings to drive continuous improvement.
- Provide peer reviews to edit, standardize, and enhance Invidi's content and technical documentation.
- Use JIRA, Confluence, RingCentral, Smartsheet, and Slack to interact with other departments and manage content-related tasks.
- Create graphics, diagrams, and flow charts to illustrate technical content and increase users' understanding.
Requirements:
- 5+ years of experience in technical writing, preferably supporting software development.
- Ability to understand complex things and connect the dots and then to distill complicated concepts into simple, understandable formats.
- Strong sense of ownership and responsibility, and a willingness to step outside your (writing) role.
- Excellent English grammar and writing skills.
- Experience with Scrum and Kanban, and Agile software documentation development.
- Ability to thrive in collaborative environments.
- Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience.
Salary: $120,000 - $150,000 per annum based on location and experience.
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