System Support Expert for Education Sector
2 weeks ago
We are a renowned educational institution seeking an experienced System Support Expert to join our team.
Salary and BenefitsThe estimated salary for this position is $60,000 - 80,000 per annum, depending on experience.
Job DescriptionAs a System Support Expert, you will play a crucial role in ensuring the smooth operation of our software applications and systems. Your primary responsibility will be to provide technical support and maintenance services to our staff and students.
Key Responsibilities:- Maintain and troubleshoot various software applications used in our school
- Provide technical assistance to staff and students via email, phone, or in-person
- Collaborate with the IT Manager to implement new technologies and improve existing systems
To succeed in this role, you will need:
Essential Qualifications:- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 3 years of experience in project management, preferably in the education sector or software implementation projects
- Proficiency in Microsoft 365 and Microsoft Power Platform
- Strong understanding of Google Apps and web technologies
- Experience with Customer Relationship Management software and Payment Gateway systems
Prior experience working in a school setup with similar responsibilities will be advantageous.
Reporting LineYou will report directly to the IT Manager.
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