
Technical Salesforce Database Specialist
2 days ago
Overview:
- Lead daily administration and support of Salesforce database, including user setup, profiles, roles, customization, workflow rules, data validation, triggers, and reports.
Key Responsibilities:
- Daily Administration & Support: Manage user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
- Strategic Planning & Analysis: Collaborate with management, strategic planning, and analysis staff to create and manage complex workflow rules, data validation, and triggers.
- Report & Dashboard Development: Create customized reports and dashboards for stakeholders.
- Application Requirements: Document application requirements by working with developers, program staff, strategic planning, and analysis staff, and/or outside consultants as needed.
- Process Improvement: Stay up-to-date on new Salesforce features and provide recommendations for process improvements.
- User Training & Support: Train new and existing users on database applications and provide technical support.
- Problem Resolution: Log and track system problems through resolution.
- Cloud Implementation: Hands-on experience in Service Cloud and Community Cloud implementation.
- Lightning Experience: Must have experience with Lightning.
Requirements:
- Minimum 8 years of full-time work experience.
- 15 years of education (10th, 12th, and Graduation).
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