Hostel Operations Manager

1 week ago

Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,50,00,000

About the Role

You will lead a team responsible for managing hostel operations, overseeing key external vendors, and serving as the central point of contact for student and parent-related concerns regarding accommodation.

Key Responsibilities:

  • Oversight and strategic direction of hostel operations from move-ins to daily services and escalations.
  • Leading a team consisting of hostel managers, support staff, and vendor coordinators to ensure smooth and student-friendly operations.
  • Collaboration with senior leadership and stakeholders to align hostel policies with institutional objectives.
  • Primary escalation point for student and parent concerns related to residential life.
  • Maintenance of proactive and transparent communication with parents in sensitive or emergency situations.
  • Buinding confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversight of third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approval of standard operating procedures, incident reports, safety checks, and compliance protocols.
  • Fostering a positive residential culture that is inclusive, respectful, and aligned with student well-being.
  • Designing initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaboration with student councils or committees where necessary to promote a collaborative campus environment.
  • Presentation of regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Tracking of KPIs and use of data-driven insights to enhance processes and policies.

Ideal Candidate Profile:

  • A minimum of 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.
  • Exceptional communication and interpersonal skills to handle both student concerns and high-touch parent interactions with confidence and empathy.
  • Demonstrated ability in leading teams, managing vendors, and achieving results through others.
  • Strong conflict resolution, prioritization, and people management skills.

We strive to build a balanced and empathetic leadership team.

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