Front Desk Coordinator

2 days ago

Ahmedabad, Gujarat, India beBeeCoordinators Full time ₹ 9,00,000 - ₹ 12,00,000
Front Desk Coordinator

The Front Desk Coordinator serves as the primary point of contact for students, faculty, and guests at our institution. This role involves overseeing front desk operations, handling guest relations, addressing student accommodation concerns, and coordinating with internal teams to ensure seamless functioning.

Key Responsibilities:
  • Front Desk & Guest Relations
    • Serve as the initial point of contact for students, parents, visiting faculty, and external guests.
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
    • Act as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Building B)
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests.
  • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institutional events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institutional policies and safety standards.

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