Customer Service Representative

2 weeks ago


Vijayawada, Andhra Pradesh, India beBeeSupport Full time US$ 32,400

Client Support Associate Job Description

  • We are seeking a highly skilled Client Support Associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via phone, email, and chat.
  • Your primary objective will be to resolve client issues in a timely and professional manner, ensuring that their concerns are addressed and they receive the best possible service.

Key Responsibilities:

  • Troubleshoot and resolve client issues promptly and efficiently
  • Provide clear and concise solutions to client inquiries
  • Document all client interactions accurately and thoroughly
  • Maintain a strong understanding of our products and services
  • Collaborate with internal teams to resolve complex client issues

Required Skills and Qualifications:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools
  • Excellent oral and written communication skills
  • An unerring attention to detail
  • The ability to multitask and work effectively in a fast-paced environment

Benefits:

  • Transportation allowance
  • Canteen subsidy
  • Night shift allowance as per process
  • Schedule adherence bonus
  • Health insurance
  • Tuition reimbursement
  • Incentive components campaign wise
  • Work-life balance
  • Rewards and recognition
  • Internal movement through IJP

Additional Requirements:

  • Flexible working hours
  • Ability to adapt to changing duties and responsibilities


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