Support Specialist

2 weeks ago

Kollam, Kerala, India beBeeCommunication Full time ₹ 3,96,000 - ₹ 6,84,000

Job Description:

A key member of our team, the Service Delivery Specialist will provide top-notch user support and be the first point of contact for technical assistance.

This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues.

Key Highlights:

  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

Benefits:

Mphasis is a leading digital transformation company that applies next-generation technology to help enterprises transform businesses globally.

We offer a dynamic work environment with opportunities for growth and development.

About Us:

Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences.

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